{"id":18819,"date":"2025-12-15T10:54:56","date_gmt":"2025-12-15T09:54:56","guid":{"rendered":"https:\/\/www.cooperativamargherita.org\/contact\/reports-and-complaints\/"},"modified":"2025-12-15T10:54:58","modified_gmt":"2025-12-15T09:54:58","slug":"reports-and-complaints","status":"publish","type":"page","link":"https:\/\/www.cooperativamargherita.org\/en\/contact\/reports-and-complaints\/","title":{"rendered":"Reports and complaints"},"content":{"rendered":"\t\t
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Complaints and reports can be submitted through:<\/p>\n

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  1. Written communication on plain paper delivered by hand at the Front Office, the BarGherita, directly to the staff, or placed in the “complaint boxes”;<\/li>\n
  2. Communication via email to sistema.qualita@cooperativamargherita.org<\/a> or directly to the staff and\/or managers, who must then report it to the quality manager;<\/li>\n
  3. Communication through the prepared complaint form<\/a> delivered by hand, placed in the appropriate “complaint boxes”, or sent via email to sistema.qualita@cooperativamargherita.org<\/a>;<\/li>\n
  4. Submission of the complaint directly from the Cooperative’s website at www.cooperativamargherita.org\/reclami<\/a>;<\/li>\n
  5. Verbally by staff and\/or managers. In this case, the complaint\/report must be transcribed by the recipient using the appropriate form or via email to the quality manager. <\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Regarding complaints and\/or reports related to compliance with the principles of the SA8000:2014 standard on social and corporate responsibility, submissions can also be made:<\/p>

    1. Via email sent to the following address SA8000@iqnet.ch<\/a> or letter sent to the quality certification body at the following address IQNet Association – The International Certification Network, Bollwerk 31, CH-3011 Bern, Switzerland <\/li>
    2. Via information provided to the workers’ representative for the SA8000:2014 standard.<\/li>
    3. Via email to the certification body SAI\/SAAS at the addresses: info@sa-intl.org<\/a>, SA8000@sa-intl.org<\/a>, saas@saasaccreditation.org<\/a> or by mail to: Social Accountability Accreditation Services – 9 East 37th Street, 10th Floor – New York, NY 10016 \u2013 USA; or to Social Accountability International – 9 East 37th Street; 10th Floor – New York, NY 10016 \u2013 USA.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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